Having trouble with Swift?

Let's troubleshoot why you can't get into Swift.

Before you can access Swift, a few onboarding and setup steps must be completed.  If any of these upstream steps have errors (ex: if your Portal account has been locked out due to inactivity or too many incorrect log in attempts), they you will not be able to access Swift until resolved.

Use the guide on the right to ensure each of these three steps are complete.

If you've previously been able to access Swift, contact the ONEOK Service at 833-ONEOKIT (833-663-6548).

To ensure a successful initial call, it's important that you provide the following details. The more information our teams have upfront, the quicker the correct teams can begin reviewing your issue.

• First Name & Last name
• Username Email
• Company Associated
• Call-back phone number
• Date and time stamp of occurrence 
• Where is it happening? (Name of browser and name of platform application)
• How did you get to this issue? What steps were taken?
• Do you have any other tabs/sessions open? Yes or No
• Have you had Swift open for a few hours? If so, have you refreshed recently and re-tried?

1) Portal Account

If you can log in to the myMagellan Portal and see a list of applications, then you can skip to step 2.

⚠️Not sure or having issues? Read this knowledge base article.

Benefit once Complete ☑️: your individual account is set up properly with ONEOK. You will use this username and password to log in to all other apps, including Swift.

2) Customer Profile

If you can log in to the Customer profile app and see Customer Companies that you're associated (a member) with, then you can skip to step 3.

⚠️Not sure or having issues? Read this knowledge base article.

Benefit once Complete ☑️: your individual portal account is associated with one or more customer company profiles, enabling access to several applications that enable approved product movements and data reporting.

3) Permissions

If you can successfully login to Swift and see all the modules you need, then you can access Swift - congratulations!

⚠️Not sure or having issues? Read this knowledge base article.

Benefit once Complete ☑️: You can access applications (like Swift) that enable you to make approved product movements and access other services with the ONEOK system.

Glad to hear you can access Swift!

If you want to learn more about specific features in Swift, join our weekly Swift Sessions. These educational sessions help you learn Swift, through feature focus and in-depth Q&A.

Tuesdays @ 10:30a CST

Thursdays @ 1:30p CST

Click here to learn more and register for the next session!

Now Live!

Within Swift, find a pop-up, self-service workflow of articles to better guide, assist, and provide helpful answers to improve your experience. Type a word or phrase in the pop-up to get started.  Use the suggested articles to find the answer to your question. Click here to log in to Swift.