Swift | Magellan Midstream Partners

Check old bookmarks

If you're trying to access Swift from a saved bookmark and get the spinning wheel, you should edit or re-create your bookmark to ensure you're using the correct address for Swift: https://swift.magellanlp.com

Make sure nothing is typed out after .com
Make sure your URL does not have "identity.magellanlp" saved

EditBookmark

Clear browser cache When a new Swift version is released or for general troubleshooting, clearing your browser cache will often get things working properly.
Use the F12 key + right click on reload browser button > empty cache and hard reload.

Try a private browsing session

Starting a new private browsing session can often clear lingering issues from a stale session.
You can do this in most modern web browsers by clicking the 3 ellipses (main) menu and opening a new Private Session (tip: this is an Incognito window in Chrome, but an InPrivate session in Edge).

IncognitoMode

Let's troubleshoot why you can't get into Swift.

Before you can access Swift, a few onboarding and setup steps must be completed.

Use the steps on the right to ensure each of these three steps are complete. These are also outlined in this multi-step process of a current Security Admin inviting users to the Refined Products' systems.

Users must also ensure they're using a Multi-Factor Authentication tool. Visit this MFA website for more details.

For any inability to access systems, please contact the ONEOK Service at 833-ONEOKIT (833-663-6548).

OVERVIEW

Here’s the order in which a user has to be granted full access to our systems. The company’s local security admins are required to do full process.

Must be granted back-end access to Magellan system by receiving an invitation to join the Customer Portal.
- The new user must accept the invitation before step one is fully complete.
Must be provisioned within ATLAS Security App.
Swift access provisioned under User Permissions within Swift UI.

Access to all Refined Products require a multi-factor authentication. Please visit the MFA website for details and instructions: https://info.magellanlp.com/multi-factor-authentication-updates

To ensure a successful initial call, it's important that you provide the following details. The more information our teams have upfront, the quicker the correct teams can begin reviewing your issue.

First Name & Last name
Username Email
Company Associated
Call-back phone number
Date and time stamp of occurrence
Where is it happening? (Name of browser and name of platform application)
How did you get to this issue? What steps were taken?
Do you have any other tabs/sessions open? Yes or No
Have you had Swift open for a few hours? If so, have you refreshed recently and re-tried?

Process for Security Admins:

STEP ONE: Portal Account

1. Log in to the myMagellan Refined Products Customer Portal: portal.magellanlp.com

Step-by-Step instructions to get started inviting users.

myMagellanPortalApps

2) ATLAS Security App

Once the invited user has the green checkbox, proceed with second step.

Step-by-Step Instructions to invite users to the ATLAS Security App to manage the user's access within Refined Products. Read the process here.

3) Swift User Permissions

Step-by-Step Instructions to invite users to Swift: Read here.

If you can successfully login to Swift and see all the modules you need, then you can access Swift - congratulations!

SwiftLandingall4modules

Glad to hear you can access Swift!

If you want to learn more about specific features in Swift, join our weekly Swift Sessions. These educational sessions help you learn Swift, through feature focus and in-depth Q&A.

Tuesdays @ 10:30a CST

Thursdays @ 1:30p CST

Click here to learn more and register for the next session!

Now Live!

Within Swift, find a pop-up, self-service workflow of articles to better guide, assist, and provide helpful answers to improve your experience. Type a word or phrase in the pop-up to get started. Use the suggested articles to find the answer to your question. Click here to log in to Swift.